FAQ

FAQ

If you do not receive the order cofirmation email or other emails from us, please check your spam/junk folder just in case the confirmation email got delivered there instead of your inbox.

Billing Information refers to the buyer’s information and Shipping Information refers to recipient’s information.

Yes. In the rare event a particular product in a gift is out of stock, you will receive an automatic upgrade for the replacement of that item. Because of the popularity of some arrangements, we also reserve the right to substitute pictured containers/baskets with same quality ones.

In common conditions, we ship out orders within 3-24 hours after we receive your order, if you need an urgent delivery, please call our staff to discuss your requests. To ensure a timely delivery, we suggest you to place order as earlier as you can. We accept order within 60 days prior to the delviery date.

It depends on the destination. In China, Flower and Cakes can be delivered as quickly as within same day, for the shipped gifts, your gift will usually be delivered within 1-3 days;

Yes, as part of the process in placing your order, you may specify your desired delivery date for your gift. FebGift will use this date as a guide when arranging for delivery to ensure that your order arrives as close as possible to this date. Where no desired shipping date is specified, FebGift will ship your order as soon as payment has been processed.

We will update your order status to “Complete” after the shipping was done. You can login in your account and check your order’s status. Please also note most of time the order status will not be immediately updated even it had been actually delivered.

Your order status will stay as “processing” until it is delivered, please note most of time the order status will not be immediately updated even it had been actually delivered.

We support the same day delivery in all big cities and many middle cities. In order to send your gifts in time, order ahead 1 to 2 days is best.

We promise the appointed DATE of delivery, even if in the Valentine’s Day.
About the time appointed, if the address is not far away from the downtown and it is not during a festival, we will deliver according to the TIME appointed when you place the order.

The Payment is doing on the third-party websites(www.paypal.com ) use 128 bit encryption, any data you submit in our website will be 128 bit encrypted, it is safe.

We have two broad categories in distribution. Flowers, cakes, plants, fruit baskets are home delivery products. Gifts including flower gifts, snacks are posted products. If you order the two types of product at the same time, we will try our best to have them delivered at the same day, but not guaranteed.

For every flower gift, we offer you a free greeting card and you are able to put down the greeting words.

Yes, you can. When you type in the addressing information at the address bar, please type in “Call recipient before delivery”, we will handle the rest. Do make sure the telephone number you provided is a correct one, we will make it a successful delivery.
Tips: If you have got more than one contact number, please fill them all to make sure we can successfully contact the recipient.

Yes as long as we have not delivered your order. You can tell us your preference or whatever you want by sending messages to us through order detail pages. We will do our best to make changes that you request.
Please inform us any changes you want at least one day in advance in peak seasons like Valentine’s Day, Mother’s Day, and Christmas. And we keep the right to decline your request once the order is released to the local florist at peak seasons.

You can login in your account and check your order’s status any time. Also we will reply you by E-mail after we sure the recipient get the goods.

Yes, you can send an order anonymously, and also type whatever you like as a card message. Please be advised that we are obliged, if requested by the recipient, to give out the sender’s name. This is common floral industry practice. In general, we advise against sending anonymous gifts, as these often lead to some distress for the recipient. In our experience, the recipient will almost always prefer to know who has sent a gift at the exact time it is received.

Now we are able to deliver all of the prefecture-level cities and most of the counties, towns and villages. For remote areas, we only support those around the big cities.

You can type in any language you like, our service staff will handle it. Or if you want us to translate the greeting words into Chinese, you will follow the request.

For all the flower products which are delivered to the downtown area, no extra fees at all. The products delivered to the outskirt area, we will charge some extra fees (same address with two orders, the extra delivery cost will be charged only once).

Sorry, we do not supporting this service now.

2360

Order Quantity

690

Flowers

820

Gifts

1100

Happy Clients